Privacy Policy

1. Introduction

Better Facilities Maintenance Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us online.

Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number, and postal address
• Service Requests: Details about maintenance or repair needs you submit through our contact forms
• Payment Information: Billing address and payment details (processed securely through third parties)
• Communications: Messages you send us via email, contact forms, or customer service inquiries

2.2 Information Collected Automatically

• Browser Information: IP address, browser type, operating system, and pages visited
• Cookies: We use cookies to enhance your browsing experience and analyze site traffic
• Usage Data: How you interact with our website, including links clicked and time spent on pages

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to service requests and inquiries
• Processing quotes and service agreements
• Scheduling maintenance visits and providing updates
• Sending important notifications about your service
• Improving our website functionality and user experience
• Analyzing website traffic and performance
• Complying with legal obligations and resolving disputes
• Preventing fraud and ensuring security
• Marketing communications (with your consent)

4. Data Security

We implement appropriate technical, physical, and administrative safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted transmission of sensitive data via SSL/TLS
• Secure password protection for accounts
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.

5. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Service Providers: Third parties who assist us in providing services (contractors, cleaners, specialists)
• Legal Requirements: When required by law or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit permission

6. Your Privacy Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of personal information we hold about you
• Rectification: Correct or update inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Portability: Receive your data in a structured, commonly used format

To exercise these rights, please contact us using the information provided in Section 8.

7. Cookies and Tracking

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our site
• Improve functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will promptly delete it.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The "Effective Date" at the top indicates the last update. Your continued use of our services after any modifications constitutes your acceptance of the updated policy.

12. Data Protection Compliance

We comply with applicable data protection regulations including the UK General Data Protection Regulation (UK GDPR) and maintain appropriate data processing agreements with all service providers.